Shipping policy

Delivery Method

All products are provided as digital downloads only. No physical goods will be shipped.

Delivery Time

• Once your payment has been successfully processed, your digital product(s) will be available for immediate download.

• You will also receive a confirmation email with your download link(s).

• In rare cases (such as technical issues or payment verification), delivery may take up to 24 hours.

Access to Downloads

• Your purchased files can be downloaded directly from the confirmation email and/or your account dashboard (if applicable).

• Please ensure that your email address is entered correctly at checkout to avoid delivery issues.

Availability

Our digital products are only available for customers located in the United Kingdom. Orders placed outside the UK cannot be fulfilled.

Technical Issues

If you experience problems accessing or downloading your purchase, please contact us at info@planning-studio.co.uk and we will assist you promptly.

Refunds & Resending

Due to the nature of digital products, all sales are final. However, if you do not receive your files or if your download link does not work, we will resend the files at no additional cost.